Themes (help desk or knowledge base)
- BuddyPress (turns your site into a community)
- BuddyPress Docs (adds limited document collaboration)
- Documentation (great for documentation and performance support)
- WordPress Wiki (turns WordPress into a wiki)
- Zendesk (if you use an external support site through ZenDesk)
- Doc It (excellent plugin for creating documentation)
- Casengo FAQ and Knowledge Base
- Organized Docs
Responsive Themes (general)
Articles / Tutorials
- If you have a developer or know a little PHP, you can create your own custom post types. Here’s a tutorial.
- Information Architecture for the World Wide Web (The Polar Bear Book)
Feel free to send me a message if I can help answer any specific questions!