mLearnCon 2014

Here are the resources from my presentation at mLearnCon 2014 — “Using WordPress for Performance Support” Using WordPress for Performance Support: — Open Source platform — free hosted WordPress (limited theme and plugin installation) — example of responsive performance support A simple process to get started: Download and install Desktop Server Download and install … Read more

This Week at Duce

June is a crazy month for me. But it’ll be a great month – cool projects, more reading and writing, and fun adventures. This week, I’m headed to Memphis to deliver a workshop on learning technologies and to hang out with the Nuggethead. I return for a day up at the lake with the family, … Read more

Efficient Technology

Building a technology ecology from small iterative deployments of specific tools, with a throw away mentality that allows more constant adaptation, driven by ongoing conversations with users is the only way to do technology efficiently… All that is stopping us doing this inside our organisations is a combination of complacency, lack of imagination, and greed. … Read more

Savor It

Next time something good happens, stop whatever you are doing, give it a second and appreciate that moment. – Eric Barker: “The Simple Thing That Makes the Happiest People in the World So Happy” Dave Gray shared this post today, and it reminded me of our family trip to Destin in 2012. It was the … Read more

The New, Simplified Duce

Whew! I am finally writing this post. I’ve finally taken a little time out from thinking about other people’s businesses to focus on my own. And, I’m finally eating my own dog food and simplifying my own work, blog, processes, etc. in order to clean things up, consolidate, and better serve my clients. Thomas the … Read more

Learning Solutions WordPress Resources

Themes (help desk or knowledge base) WP Knowledge Base (Free) Collection of Knowledge Base themes ($) SupportDesk ($) Plugins BuddyPress (turns your site into a community) BuddyPress Docs (adds limited document collaboration) Documentation (great for documentation and performance support) WordPress Wiki (turns WordPress into a wiki) Zendesk (if you use an external support site through ZenDesk) … Read more