Here are the resources from my presentation at mLearnCon 2014 — “Using WordPress for Performance Support” Using WordPress for Performance Support: WordPress.org — Open Source platform WordPress.com — free hosted WordPress (limited theme and plugin installation) learn.wordpress.com — example of responsive performance support A simple process to get started: Download and install Desktop Server Download and install … Read more
June is a crazy month for me. But it’ll be a great month – cool projects, more reading and writing, and fun adventures. This week, I’m headed to Memphis to deliver a workshop on learning technologies and to hang out with the Nuggethead. I return for a day up at the lake with the family, … Read more
I know several people that have great products to sell. Art, stories, templates (the good kind) and such. Most of them struggle with ecommerce systems, pricing, marketing and distribution. So they just don’t sell their stuff. I am no help on pricing. It’s something I struggle with every day for the services I provide. But … Read more
Building a technology ecology from small iterative deployments of specific tools, with a throw away mentality that allows more constant adaptation, driven by ongoing conversations with users is the only way to do technology efficiently… All that is stopping us doing this inside our organisations is a combination of complacency, lack of imagination, and greed. … Read more
Next time something good happens, stop whatever you are doing, give it a second and appreciate that moment. – Eric Barker: “The Simple Thing That Makes the Happiest People in the World So Happy” Dave Gray shared this post today, and it reminded me of our family trip to Destin in 2012. It was the … Read more
I’m incredibly fortunate to be able to work with a variety of people and organizations on a wide range of projects. My current project list looks a little something like this: Included in this list: Global learning portal project for an NGO A WordPress blog for a friend and colleague Collaboration on a philanthropy solution … Read more
Whew! I am finally writing this post. I’ve finally taken a little time out from thinking about other people’s businesses to focus on my own. And, I’m finally eating my own dog food and simplifying my own work, blog, processes, etc. in order to clean things up, consolidate, and better serve my clients. Thomas the … Read more
Themes (help desk or knowledge base) WP Knowledge Base (Free) Collection of Knowledge Base themes ($) SupportDesk ($) Plugins BuddyPress (turns your site into a community) BuddyPress Docs (adds limited document collaboration) Documentation (great for documentation and performance support) WordPress Wiki (turns WordPress into a wiki) Zendesk (if you use an external support site through ZenDesk) … Read more